Manual / Common problems
Common problems
The most frequent problems and the shortest way to solve them.
Questions and answers
| What happened | What to do |
|---|---|
| The preview is blank or shows an error | Use the preview bar's restart button. If it continues, open the ⋮ menu, choose Rebuild and ask the AI to fix the error shown (see also the Problems tab). |
| The provider shows "Setup required" | Open Settings > Model providers, click the card and enter the key. |
| "Gateway unavailable" | Check that OmniRoute is on and the key is saved. Monad tries again on its own every 15 seconds. |
| The provider says it is busy | Wait: Monad repeats the request on its own, with growing waits, up to 10 times. |
| "License on another computer" | The license is already linked to another PC. Ask support to release the change and activate again. |
| Lock screen | The license has expired. Renew with Subscribe or renew or paste a new key. Your projects stay saved. |
| A .zip attachment was refused | The file is too large or damaged. Send a smaller version or the loose files. |
| Publishing on Vercel asks for GitHub | In the Publish tab, click Connect to GitHub first. |
| Windows warns during installation | Normal for now: More info > Run anyway. |
| Monad warns that it could not read the settings | Your data was not deleted. See how to restore from a backup. |
Other help
- The Help button (the question mark, at the bottom of the menu) opens guides inside the app.
- Short guides on GitHub, mobile, components, pnpm and security: Help page.
- Privacy: Monad sends no telemetry and your projects stay on your computer. The license only talks to the license server, to activate and renew.
- Terms of use.
- Support: use the email given with your purchase or in the footer of this page.